Support Services

The one great thing about working in a technology industry is there are always dozens of new products and techniques available for your clients to use and exploit.  This environment creates challenges as well as opportunities for our clients to become more efficient.

Unfortunately, IT support and management is about more than just making sure you become increasingly efficient.  Cyber threats can bring a business to its knees, and not all threats are from the internet, management need to secure the information which differentiates them from their competitors and is the source of future income.

A good support strategy will continually be under review to ensure it keeps information at the fingertips of those who need it, while reviewing security procedures. 

Local Planet provides Support Managed Services to clients across Scotland and throughout the world.  Since 1996 we have been a key partner to many of our clients, who vary from small businesses with a handful of staff to worldwide businesses.  Most of our small clients just want their computer systems to work, without having to dedicate time, internal resource, of too much money to making sure it happens. 

Some of our larger clients employ more IT staff than we do, but they often need specialist help from an experienced and trusted partner.  All our clients want their networks managed smoothly to ensure services are reliably available when it’s needed.

Local Planet leverage our exposure to many and varied networks to make sure our clients receive the very best advice and support. 

Our support staff are all Microsoft certified.  We use best-of-breed monitoring and reporting products, to ensure when bad news occurs, it travels quickly to those who need to take action.